Rules of residence

Procedure for providing and paying for a room:

1. A hotel room is provided upon presentation of an identity document, as well as other documents required for registration of a citizen in accordance with the current legislation of the Russian Federation. Such documents are:
   • For a citizen of the Russian Federation – a passport of a citizen of the Russian Federation or a foreign passport of a citizen of the Russian Federation (for a person permanently residing outside the Russian Federation)
   • For a foreign citizen – a passport of a foreign citizen, a visa (if necessary), a migration card
   • For a stateless person – a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person (passport of a stateless person), a temporary residence permit for a stateless person or a residence permit for a stateless person
   • For guests under the age of 14 – a birth certificate, identity documents of the parents (adoptive parents, guardians) or accompanying close relatives who are with him/her and have a document certifying their authority
   • For guests under the age of 14 – a birth certificate, identity documents of the parents (adoptive parents, guardians) or accompanying close relatives who are with him/her and have a document certifying their authority
   • For guests who have reached the age of 14 years of age, but under 18 years of age – a passport of a citizen of the Russian Federation and a written permission from one of the parents confirming the placement of the teenager

Payment for accommodation and hotel services is made at free (contractual) prices approved by the management of OOO “Hotel on Mayakovsky” and is calculated in accordance with a single check-out time. For stays of less than a day (24 hours), payment is charged per day, regardless of the check-in and check-out time. Check-in time: 14:00, check-out time: 12:00.

2. In case of a guest’s delayed check-out after the established check-out time, payment for accommodation is charged as follows:
   • from 12:00 to 18:00 – 50% of the room rate per day
   • from 18:00 to 12:00 the next day – 100% of the room rate per day
3. All payments are made in rubles. We accept the following cards for payment: VISA, VISA Electron, Mastercard, MIR
4. There is no charge for children under 2 years of age staying in a family accommodation without a bed. Children from 2 to 5 years of age staying in an extra bed are charged extra, without an extra bed – only breakfast is paid
5. After 23:00, a fee is charged for the presence of guests not staying in the room at the rate of an extra bed per guest
6. Upon check-in at the hotel, the guest fills out the “Guest Questionnaire”.
7. In case of late cancellation of the reservation (less than 24 hours), late arrival or no-show of the guest, the guest or the customer is charged a fee for the actual downtime of the room in the amount of the cost of the room per day. If the delay is more than 24 hours, the reservation is cancelled.

Hotel Accommodation Rules:

8. Guests must adhere to the following rules:
   • treat the hotel property and equipment with care
   • maintain cleanliness and maintain order
   • in case of loss or damage to hotel property, compensate for the cost of damage in accordance with the current price list
   • strictly comply with fire safety rules
   • when leaving the room, close the water taps, windows, turn off the lights, TV, electrical appliances, close the room and return the key
   • in case of accommodation with a pet – read and sign the document “Rules for accommodation with animals”
9. The hotel prohibits:
   • smoking throughout the hotel, including in the rooms (in accordance with Federal Law No. 15-FZ dated 23.02.13). In case of violation of this obligation, the hotel reserves the right to contact law enforcement agencies to bring the guest to administrative responsibility for smoking in unauthorized places. In this case, if the hotel is brought to administrative responsibility due to the above-mentioned violation by the guest (and/or persons invited by him) of the established ban on smoking tobacco on the hotel premises, the hotel reserves the right to demand from the above-mentioned guest compensation in the amount of the fine presented to the hotel by the competent state authorities (the guest hereby confirms that he also knows that smoking in the room will entail the need for the guest to compensate for damages in the form of costs for additional special cleaning of the room (long-term ventilation, use of odor absorbers, washing of curtains, tulle, textiles) in the amount of 5,000 rubles). disturb the peace of guests from 11:00 p.m. to 8:00 a.m.
   • leave strangers in the room, as well as give them the room key
   • store bulky items, flammable materials, weapons
   • use an electric kettle and electric stove
   • rearrange furniture in the room is possible only with the consent of the hotel administrator
10. In case of damage to the hotel, the guest bears financial liability
11. The hotel is responsible for the loss, shortage or damage of the guests’ things brought to the hotel, with the exception of money, other currency valuables, securities and other valuables. An item entrusted to the hotel employees, or an item placed in the hotel room or other place designated for this purpose, is considered brought to the hotel. The hotel is responsible for the loss of money, other currency valuables, securities and other valuables of guests, provided that they were accepted by the hotel for storage, or were placed by the guest in an individual safe provided to him by the hotel, regardless of whether this safe is in his room or in another room of the hotel. The hotel is exempt from liability for the loss of the contents of such a safe if it can prove that, according to the storage conditions, access to the safe without the guest’s knowledge was impossible or became possible due to force majeure. A guest who discovers the loss, shortage or damage of his/her belongings is obliged to immediately notify the hotel administration. Otherwise, the hotel is exempt from liability for the loss of belongings
12. The hotel is not liable in the event of force majeure circumstances as a result of which hotel guests are left without power supply, water supply, or water consumption. At the same time, the hotel is obliged to take measures to ensure that the hotel has electricity and water consumption as far as possible
13. The hotel administration reserves the right to visit the room without the guest’s consent in the event of technical problems in the room, smoke, fire, flooding, as well as in the event of a guest’s violation of this accommodation policy, public order, or the procedure for using household appliances
14. In the event of discovery of forgotten items, the administration takes measures to return them to their owners. Items left behind by guests are stored at the hotel for 6 months
15. Food products with opened packaging cannot be stored for a long time and are subject to disposal
16. Unused personal items are registered in the log and stored for 1 week. Used personal items cannot be stored for a long time and are subject to disposal
17. Personal cosmetics in closed packaging are subject to storage for 1 week. Opened personal cosmetics are not subject to storage
18. The hotel staff and guests must keep quiet and be mutually polite.
19. In case of violation of these rules by the Guest, the hotel administration may make a remark to the offender in order to restore peace and quiet to other guests. If the guest repeatedly violates the internal rules of residence at the hotel and does not respond to the demands of the administration and/or law enforcement officers, which leads to material losses or creates inconvenience for other guests, the hotel has the right to refuse to provide services to the guest and evict him from the hotel.
20. When leaving the hotel, the guest must make a full payment for the services provided and hand over the room key
21. The book of reviews and suggestions is kept by the administrator and is issued upon first request. Applications and complaints are accepted by the hotel